Enjoyed War Horse at New London Theatre this evening. Passion, drama, excitement – in fact all the intensity and engagement you would expect from good West End theatre. Many of our best retailers achieve a similar level of engagement with their customers on the high street sadly some do not as we witness on an almost weekly basis at the moment.
Customer loyalty is a human emotion and perhaps one of the best known examples of a retailer enjoying this connection with their customers is John Lewis. Emotional engagement as and great customer experience driv
Retail Reflections 